Introduction

Welcome to the PLIQO website (hereinafter ‘Site’), the official online store for the brand PLIQO (hereinafter ‘we’ or ‘us’). Please read these terms and conditions carefully. Unless stated otherwise, the relationship between our Users and us is exclusively governed by these Terms and Conditions, and these are deemed read and accepted by the User. If you do not agree to these terms and conditions in their entirety, please do not use the Site.

From time to time, when you use particular services or purchase products on this Site, you may receive additional guidelines, rules and policies applicable to such services and products, all of which will apply to your use of the Site.

We may from time to time amend the Terms and Conditions by posting such change at the Site. Use by you after such change has been posted shall constitute acceptance of such changed terms.

For the meaning of the Definitions used in these Terms and Conditions, please refer to Section 19 following.

1. IDENTIFICATION

PLIQO is the trading name of PLIQO London Ltd, the seller of the products displayed on the Site. PLIQO London Ltd has its registered office at 237 Kennington Lane, London SE11 5QU, United Kingdom.

Other contact details are as follows:

  • Telephone: +44 (0)20 3725 8432
  • Email: email@pliqobag.com
  • Postal address: 5 Cleaver Square, London, SE11 4DW, United Kingdom

2. ACCURACY OF CONTENT

We use our best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. The weights, dimensions and volumes of the products are approximate. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products. However, we cannot guarantee that your screen’s display will accurately reflect the colour of the product on delivery. Changes are periodically made to the information on the Site without notice to you. We reserve the right to change the Site at any time, at our discretion. We do not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. We are not liable for the use of the Site, including, without limitation, the content and any errors contained therein.

3. BAGS AND LUGGAGE DESCRIBED AS CARRY-ON OR HAND LUGGAGE

We use our best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. The weights, dimensions and volumes of the products are approximate. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products. However, we cannot guarantee that your screen’s display will accurately reflect the colour of the product on delivery. Changes are periodically made to the information on the Site without notice to you. We reserve the right to change the Site at any time, at our discretion. We do not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. We are not liable for the use of the Site, including, without limitation, the content and any errors contained therein.

4. PRICES

The price of the products you order is the price that is displayed on the Site at the time you confirm your order and will be confirmed by an email confirming receipt of your order. All prices are in GBP (Pounds Sterling), inclusive of VAT. Additional shipping charges may apply.

If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for the sum you paid for the products.

5. ONLINE ORDERING

You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps:

  • You add the products you want to purchase to your Cart;
  • You choose your delivery method;
  • You enter the delivery address;
  • You enter your billing address together with the payment information;
  • You will be asked to accept the Terms and Conditions;

Before you submit your order, you will be given the opportunity to review your selection, and check the total price of your order including the shipping charges.

After submitting your order we will send you an email confirming receipt of your order. At that time, we reserve the corresponding amount on your credit card, and we debit your card when we ship the goods. If you pay by credit card, you will receive an email advising the status of your payment. Once goods are shipped, you will receive a notification (the ‘Shipping Notification Email’). All orders are subject to availability of the products at the time of dispatch. We reserve the right to cancel your order for any reason.

6. PAYMENT

The types of payment methods we accept are mentioned on our Site. Payment must be made in GBP. Please refer to the Privacy Policy posted in the Site for further information regarding internet fraud and secure payment.

We retain title in the sold goods until we have received full payment, including any shipping charges.

7. SALE CONTRACT

No sale contract exists until we dispatch your products. Your order represents a binding offer by you to purchase our products. The sale will only be binding on us once we have notified you by means of the Shipping Notification Email that the goods have been dispatched to you.

We reserve the right to refuse an order, wholly or partially, in the following circumstances:

  • If the product is not available;
  • If your billing information is not correct or not verifiable;
  • If your order is flagged up by our security systems as an unusual order or an order indicating possible fraud;
  • If your bank transfer payment/reservation is not received in a timely manner;
  • If we have reason to believe you are under 18;
  • If we have reason to believe you are a reseller;
  • If there was an error in the price quoted;
  • If we could not deliver to the address provided by you;
  • In the event of force majeure.

8. DELIVERY

We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.

If your product is not delivered within the specified timescale, please contact us with your client number or order number. You may then treat the sale contract as at an end and request a full refund for the relevant products as your remedy. You may also specify a new delivery period that is appropriate in the circumstances and require us to deliver the products before the end of that period. If we do not deliver during that extended period you may treat the sale contract as void, and request a full refund.

We require signed-for delivery. You accept that a delivery may signed for by a person other than the User, provided that such person is present at the indicated address and an adult of 18 years or over. If there is no one present at the time of delivery, you will be asked to contact our courier service to arrange an alternative delivery date.

9. DEFECTIVE PRODUCT OR WRONG DELIVERY

You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure described in Section 10 below. Where goods are being returned due to our error we will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification Email and ship a replacement product at our own cost.

10. RETURN FORM

Please follow the procedure described in this Section if you are returning products under the terms of Section 9 above, or in any other circumstances that where we have agreed to a return of product(s). You may also use this process for the statutory withdrawal/ cancellation mentioned in Section 11.

  • Please complete the return form. We will email you a return label, a return number and return instructions.
  • Pack the item to be returned, which must be unused, with original labels, user instructions, guarantee leaflets and other hangtags and wrappings, in its original packaging to prevent damage while in transit.
  • Print the return label and tape it on your return package.
  • Read the return instructions and contact our express courier for pick up as indicated in the return instructions. You are responsible for organising pick up by our express courier as soon as possible, and in any event within 14 calendar days from the date you notified us of your intention to return the product.
  • In the event that you have not met all return requirements, we will advise you by email to clarify why we have not been able to approve your return request, within 14 days.

Only use the above process for goods purchased online on the Site. For other returns, please contact the retailer from whom you purchased the goods.

11. DISTANCE SELLING – RIGHT OF RETRACTION/CANCELLATION

You have no right cancel the supply of goods made to specific customer specifications or clearly personalised.

12. RIGHT TO CANCEL

You have the right to cancel the sale contract within 14 days without giving any reason, subject to Section 11 immediately above.

The cancellation period will expire: (i) 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products; or (ii) in the case of a sales contract relating to multiple products ordered by you in one order and delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products.

To exercise the right to cancel, you must inform us of your decision to cancel this contract in a clear statement: for example, by email or letter.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the 14-day cancellation period has expired.

13. EFFECTS OF CANCELLATION

If you cancel the sale contract, we will reimburse to you all payments received from you, including the cost of standard delivery.

We may make a deduction from the reimbursement amount reflecting any loss in value of any goods supplied as a result of damage resulting from your handling of the goods.

We will reimburse you without undue delay and not later than 14 days from the day on which we receive the goods in their original condition from you.

We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We will collect the goods in the manner described in the Return Form, and bear the costs related thereto. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the goods. You should not return goods except as described in the Return Form.

14. LIMITATION OF LIABILITY

The terms and conditions of the sale contract do not affect your statutory rights. We will not be liable for any damages (including without limitation loss of profit or loss of use) arising out of your use or delay or inability to use our Site, its content or any link to another website arising in contract, tort (including negligence) or otherwise, except in the case of death or personal injury caused by our negligence or wilful misconduct.

We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the sale contract for:

(a) any losses which are not foreseeable by both parties to the sale contract at the time such sale contract is formed arising in connection with the supply of the products and related service or their use by you;
(b) any losses which are not caused by any breach by us;
(c) business or trade losses.

Our entire liability in connection with the sale contract will not exceed the purchase price of the products in question.

We are under a legal duty to supply the ordered products in conformity with the sale contract.

15. WARRANTY

Consumers are entitled to the legal warranty. It covers lack of conformity of the goods at the time of the delivery. We undertake to replace or repair the concerned goods (or parts) free of charge. We reserve the right to exchange the article if the costs for a repair are disproportionate, or if a repair is impossible.

16. QUESTIONS, COMPLAINTS, COMMENTS OR SERVICE CONTACT

If you have any questions, or if you have technical problems in accessing information on our Site, please contact: email@pliqobag.com.

17. USE LIMITATIONS AND INTELLECTUAL PROPERTY RIGHTS

Brand names, product names and titles used on the Site may be trademarks or trade names of PLIQO or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names, as this may infringe the holders’ rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of PLIQO or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain PLIQO’s prior written consent.

18. USE OF INFORMATION AND SUGGESTIONS BY YOU REGARDING THIS SITE

In the event you provide us with any material, information, suggestions or comments on or through the Site about the Site; the way in which we conduct business; or the operation of the Site, we reserve the right to use such material, information, suggestions or comments at our discretion, with no compensation or credit to you. You hereby grant us a non-exclusive, perpetual, worldwide, royalty free license to utilise and publish such information and material, in whole or in part. However, use of personal information by which you may be identified is governed by the Site’s Privacy Policy, which you can access below.

19. YOUR SUGGESTIONS BY YOU REGARDING NEW PRODUCTS, FEATURES OR PROCESSES

(a) A submission will not in any way establish a confidential relationship nor will it place us in the position of receiving a submission in trust, and we make no commitment to treat or maintain such submissions confidential.

(b) We shall have the right to retain any material submitted to the Site, to make copies thereof and to retain the same in our files.

(c) No obligation is assumed by us, nor may be implied by the receipt or examination of the submission unless or until you and we jointly sign a formal written agreement.

20. PRIVACY POLICY

Your privacy is important to us and we want to be sure you are aware of and agree with the way in which we may use your personal information. You can find our Privacy Policy below. By placing an order on the Site you consent to the collection, use and transfer of your personal data under the terms of the Privacy Policy.

21. DEFINITIONS

Within the scope of these terms and conditions, the terms listed hereafter shall be deemed to have the following meaning, unless explicitly mentioned otherwise:

  • Terms and Conditions: these terms and conditions and all its additions or updates.
  • Order: the result of the ordering process as described in Section 5 of these Terms and Conditions.
  • User: someone who by entering the address of this Site or by following a link visits this Site and uses it for obtaining information, or to place an order.
  • PLIQO: the trading name of PLIQO London Limited, a limited liability company (company number to follow) having its registered office at 237 Kennington Lane, London SE11 5QU, United Kingdom.
  • Site: a collection of web pages grouped together under the address of http://www.pliqobag.com

22. GOVERNING LAW

Any dispute regarding the validity, the interpretation and or the execution of the Terms and Conditions is solely governed by the laws of England and the English courts. This clause does not affect your statutory rights. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence, for example emails, can be used as valid evidence.

If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.

23. ENTIRE AGREEMENT

These Terms and Conditions supersede all prior terms applied with the User.

For any questions, remarks or technical issues with respect to this Site, please contact us using this email: email@pliqobag.com

These terms and conditions were last updated on 18th January 2017.

We take our obligations to guard your privacy and the personal data of Site Users seriously. The purpose of this Privacy Policy is to inform you about the information that is collected about you, how we may use such information, and how the information can be corrected or changed.

Definitions of initially capitalised terms used in this Privacy Policy can be found in the Terms and Conditions.

1. INFORMATION COLLECTED AND USE OF INFORMATION

Personal Data’ means your name, title, addresses, telephone number, email address, credit card numbers and similar information. This information may be collected when you subscribe to our newsletter or fill out certain fields online, when you participate in a contest or when you place an online order.

For the purpose of operating our business, third-party organizations (for example, credit card companies, shipping companies, customer service provides, couriers) may process your data, however only to the extent this is necessary to conduct our business. We do not sell, trade, share or transfer your personal data to any outside parties other than these third-party organisations without your explicit consent.

2. CORRECTION OR DELETION OF YOUR INFORMATION

You may request details of your Personal Data by contacting us at email@pliqobag.com. You may also modify or delete Personal Data, and opt out of direct marketing communications by contacting using the same email address.

3. SECURITY OF YOUR PERSONAL INFORMATION.

We, and our third-party service suppliers, use all reasonable efforts to protect your Personal Data.

4. COOKIES AND OTHER TECHNOLOGIES

The Site may use ‘cookies’. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to allow us to track your visits to our Site for consumer research, and to facilitate the shopping process. Whenever required, we will ask for your consent. You can set your browser to notify you when you receive a cookie so that you can decide whether to accept it or not. You can also choose to disable cookies altogether. If you choose to disable cookies, you may not be able to use all website services. For more information, please refer to our cookie policy and to www.allaboutcookies.org.

5. CHILDREN

Minors under the age of 18 are not allowed to submit any Personal Data to us, nor to place orders and can thus only use the services of this Site in the presence of a parent or guardian and only with their permission. We accept no liability for the use of this Site by children and minors and reserve all rights to refuse orders placed by children or minors.

6. LINKS TO OTHER SITES

The Site may provide links to other websites. Please be aware that once you leave the Site and enter another website, you may be subject to different privacy policies over which we have no control and for which we are not responsible.

7. PRIVACY POLICY ACCEPTANCE

This Privacy Policy provides you with all information necessary to make the choice to use this Site or not and thus provide us with your Personal Data. By using the Site and communicating with us electronically, you recognise and accept the Privacy Policy and you authorise us to process your Personal Data as described in this Privacy Policy.

8. QUESTIONS ABOUT THIS PRIVACY POLICY

This is the Privacy Policy of PLIQO, the trading name of FirstLight Projects London Ltd, a limited liability company having its registered office at 237 Kennington Lane, London SE11 5QU, United Kingdom.

If you have any questions about this Privacy Policy, please contact us via email at email@pliqobag.com

1. YOUR RIGHT TO CANCEL

We aim for total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused products in their original packaging, provided you follow the guidance below. You have the right to cancel the sale agreement at any time up to 14 calendar days from the delivery date. Personalised items are not included in your right to cancel.

All goods must be returned unused, with original labels, user instructions, guarantee leaflet and other hangtags and wrappings, and in their original packaging. You are responsible for returning the products to us as soon as possible. If goods returned under your right of retraction are not in a re-sellable condition, we will not accept your return.

To exercise your right to cancel, please follow the return procedure set out below:

2. RETURN INSTRUCTIONS

  1. Please complete the Return Form. If you do not have a Return Form, contact us at email@pliqobag.com.
  2. Within 3 to 5 business days we will email you a return label, a return number, and further instructions on how to finalise your return.
  3. Pack the item to be returned (only unused items, with original labels, user instructions, guarantee leaflets and other hangtags and wrappings) in its original packaging to prevent damage while in transit.
  4. Please print the return label and tape it on your return package. Please read the return instructions and contact the courier for pick up as indicated in the return instructions.
  5. You must organise the pick up by the courier within 7 calendar days from the date we sent you the email with the return label, the return number and the return instructions.
  6. Provided you have met all the above return requirements, we will issue you a refund of the purchase price, including standard shipping cost (where applicable).
  7. The refund will be issued to you within 14 days of receiving the returned goods.
  8. In the event you have not met all return requirements, we will advise you by email the reasons why we cannot approve your return, within 14 days.

Please use the above procedure only to return goods purchased on the Site. Retailers and dealers are not able to process the return of products purchased from the Site.

3. DEFECTIVE AND DAMAGED PRODUCTS, PRODUCTS LOST IN TRANSIT, AND INCORRECTLY DELIVERED PRODUCTS

Please check that goods shipped to you are as described in your order and undamaged upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure within 24 hours, described under the Section ‘Your right to cancel above.

Where faulty goods or goods sent in error are being returned, we will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification Email and provide a replacement product at our own expense.

Our products are rigorously tested to ensure that they perform perfectly in normal conditions. Consequently, we will at our discretion, fix or replace products defective in material or workmanship in accordance with the terms of the. The warranty applies only to the first purchaser or gift recipient of the product. The duration of the warranty is stated on the warranty card inside the product and or in the list of product features on our Site. Our warranties are typically for one year.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, breakage or entry by airline or airport personnel or government authorities. Inspect your Product immediately after handling by a third-party. If your product is damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.

This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.